Frequently Asked Questions

Please record a policy change as follows:

• If the effective date is in the future, record based on the effective date.
• If the effective date is in the past, record based on the booked / processed date.

Please do not record policies cancelled and then reinstated in the same month. For policies cancelled one month and then reinstated the following month, please record one cancellation in the first month and one renewal in the following month.

No, a lapse or a cancellation due to nonpayment is considered a request to cancel from the insured and should not be included in cancellations.

"Total policies in force" is meant to be the overall total number of policies in force at the end of each month. It should be evaluated at the end of the month and should be equivalent to the total policies in force at the start of the month (i.e. end of the previous month) plus adjustments due to new policies, renewals (including reinstatements), and all types of cancellations made during the month.
Please note that it is not the sum of new policies and renewals minus cancellations. This would imply that there were no policies in force before the date range requested in the data call, all renewals were reinstatements, and there were no cancellations made by the insured (e.g. no lapses).